Right of withdrawal and cancelling your agreement

This English version is provided for convenience. In the event of any discrepancy, the Dutch version prevails.

1. Statutory cooling-off period

If you buy a digital route online as a consumer, you in principle have a statutory cooling-off period of 14 days from the conclusion/confirmation of the agreement.

2. Using digital content straight away

For digital content not supplied on a physical medium, the right of withdrawal may lapse as soon as digital delivery begins, but only if the statutory conditions have been met.

At Loculy, delivery of the route content begins the moment you deliberately click “Start my route — 48 hours” on the activation page. Until that moment, no route content has been delivered.

Loculy informs you clearly before digital delivery begins and records your express consent if you want to use the route during the cooling-off period: on the activation page, before starting, you tick the box confirming that you request immediate delivery and acknowledge that you thereby lose your right of withdrawal, insofar as the law allows this. Without that tick the route does not start. The moment of your consent is stored with your order and you receive confirmation of it in the email you get after the start.

Without valid consent and acknowledgement, the consumer's statutory rights remain in place.

3. How to cancel the agreement

For as long as your right of withdrawal still exists, you can cancel the agreement without giving a reason. You do not need an account to do so.

Send an unambiguous statement by email to wouter@loculy.com. You may use the model form below, but this is not compulsory. In any case, state:

• your order number (it is in your order confirmation and on your order page);
• the email address you used when ordering;
• the route or routes concerned.

We will confirm receipt of your statement by email.

4. Cancelling online

Loculy is preparing an online “Cancel your agreement” function, here on this page and on your personal order page. As soon as that function is available, you will receive an electronic acknowledgement of receipt by email immediately after submitting, stating the order concerned and the date and time of submission. Until then, email to wouter@loculy.com is the way to withdraw.

5. Refunds

In the event of a valid withdrawal, Loculy refunds the payment received within the statutory period using the same means of payment, unless you agree to a different refund method.

If digital delivery validly began after you expressly consented to immediate delivery and acknowledged the loss of the right of withdrawal, the right of withdrawal may have lapsed in accordance with the law. Your statutory rights in the event of a non-conforming digital product or a technical defect always remain in place; see the terms and conditions.

6. Model withdrawal form

Copy the text below into an email to wouter@loculy.com and fill in the details.

To: The Orange Chameleon / Loculy, Arendshorst 59, 2317 CS Leiden, wouter@loculy.com

I hereby give notice that I withdraw from our agreement concerning the following digital content/service:

Product / route: …
Order number: …
Ordered on: …
Name of consumer: …
Email address used when ordering: …
Date: …

See also

• Terms and conditions
• Privacy statement