Legal

Terms and conditions

The terms and conditions of Loculy, operated by The Orange Chameleon. Version 1.2 of 19 October 2026, applicable to every offer and every order of digital walking and cycling routes via Loculy.

This English version is provided for convenience. In the event of any discrepancy, the Dutch version prevails.

Version 1.2 — 19 October 2026 (change compared with 1.1 of 1 October 2026: cycling routes added in Articles 1.5, 6, 7.5, 10.5, 11 and 19.3; Article 21.2 describes how versions are kept)

Contracting party and company details

Loculy is a digital platform for discovering cities, locations and walking and cycling routes. Loculy is operated by:

The Orange Chameleon
Chamber of Commerce (KvK) number: 72187905
VAT identification number: NL001178266B10
Registered address: Arendshorst 59, 2317 CS Leiden, the Netherlands
Email: wouter@loculy.com
Telephone: 0646142923

On the website, the name Loculy is used as the brand and platform name. Where these terms refer to “Loculy”, “we”, “us” or “our”, this means The Orange Chameleon, unless expressly stated otherwise.

Article 1 — Definitions

In these terms and conditions, the following definitions apply:

Loculy: the digital platform operated by The Orange Chameleon.
The Orange Chameleon: the business that operates Loculy and is the customer's contracting party.
Customer: any natural person or legal entity that purchases a product or service via Loculy.
Consumer: a natural person acting for purposes outside his or her trade, business or profession.
Route: a digital walking route, a digital cycling route or other digital route content made available via Loculy.
Listing: an informative entry for a business, location, sight, activity or other third party on Loculy.
Order: the agreement under which a customer obtains access to a digital Loculy product against payment.
Activation: the moment at which the customer deliberately starts the digital route and the temporary period of use begins.
Website: loculy.com and any other domains or web applications used by Loculy.

Article 2 — Applicability

These terms and conditions apply to every offer made by Loculy and to every agreement between Loculy and a customer.
The terms are made available before or at the conclusion of the agreement in such a way that the customer can read and store them.
If a provision in these terms conflicts with mandatory consumer law, the mandatory statutory right applies and the remaining provisions remain in force as far as possible.
Deviations from these terms are valid only if Loculy and the customer have expressly agreed to them.

Article 3 — Contracting party

Loculy is operated by The Orange Chameleon.
An order placed via Loculy legally comes into being between the customer and The Orange Chameleon, unless a specific offer expressly names a different seller.
Listings of restaurants, museums, shops, attractions, rental companies or other third parties do not automatically mean that Loculy is a party to any agreement a visitor concludes directly with that third party.
If a user reserves, books or buys via an external website, the terms and privacy policy of that external provider also apply.

Article 4 — Offer and conclusion of the agreement

Loculy describes the digital product as clearly as possible before purchase, including its main characteristics, price, period of use and relevant technical requirements.
Obvious mistakes, typing errors or evident pricing errors do not bind Loculy where the customer could reasonably have understood that an error had been made.
The agreement is concluded when the customer confirms an order with an obligation to pay and the payment has been accepted by the payment provider, unless stated otherwise on the order page.
After ordering, the customer receives an electronic confirmation at the email address provided.
The customer is responsible for providing a correct and reachable email address. When ordering, Loculy asks only for an email address; a name is not required.

Article 5 — Prices and payment

All prices shown to consumers include VAT, unless expressly stated otherwise.
Any additional costs are clearly stated before the order is completed.
Payments are processed by the external payment provider Mollie. The payment itself takes place in Mollie's secure payment environment.
Loculy receives from the payment provider only the information needed to process the payment and the order administratively (such as the payment status and a transaction reference). Loculy does not pass the customer's name or email address to the payment provider; the payment provider processes the payment details the customer enters in the payment environment under its own privacy policy.
In the event of a technical payment failure, no right to digital access arises for as long as it cannot be reliably established that the payment has been completed successfully.

Article 6 — Digital routes and right of use

Purchasing a Loculy route gives the customer a personal, limited, non-exclusive and non-transferable right to use the digital route in question.
Copyright and other intellectual property rights in the route, texts, design, photos and other content remain with Loculy or the relevant rights holder.
The route may be used only for personal, non-commercial purposes.
Without Loculy's prior written consent, it is not permitted to copy, publish, resell, systematically share, scrape or commercially reuse a route or substantial parts of it.
The customer may use the route together with people taking part in the same walk or bike ride, insofar as this constitutes reasonable personal use.
An activation link, access code or other personal access may not be sold, shared publicly or distributed on a large scale. Loculy technically ties active access to the device on which the route was started, in order to limit shared use.

Article 7 — Activation and access period

After payment, the route is ready for the customer. The customer decides when to activate it; at present there is no activation deadline. Loculy may introduce an activation deadline for future purchases; if so, it will be stated on the product page before purchase and will not apply to agreements concluded earlier.
The customer receives a personal activation link by email for each route. An activation link is valid for 90 days. If the link has expired or been lost, the customer can obtain a new activation link free of charge via the order page or the recovery function on the website; the route itself remains available.
Opening the activation link does not yet start access. The access period begins only when the customer deliberately chooses the “Start my route — 48 hours” button on the activation page.
After that first valid activation, the route is accessible for 48 hours. The 48-hour period begins at the moment of activation and then runs continuously.
The customer may pause the route within that access period and resume it later on the device on which the route was started. The route cannot be opened on another device (see Article 6.6); the customer therefore starts the route on the device they will take with them.
Non-use, bad weather, an empty phone battery, insufficient mobile coverage, disabled location services or other circumstances on the customer's side do not automatically extend the period of use.
If a demonstrable technical failure on Loculy's side makes use impossible for a substantial part of the access period, Loculy will offer an appropriate solution. This may consist of restoring access, a new access period or, where legally required, a refund.

Article 8 — Version of the route

Loculy may maintain, correct and update route content.
On activation, the customer receives the version of the route published at that moment. That version is fixed for the customer and remains unchanged for the duration of the access period.
Until the moment of activation, the published version of a route may be improved (editorially, factually, or in terms of safety or route technique) without this changing the essence of the product purchased.
Loculy will not change a paid route in such a way that the nature, main theme or essential value of the product purchased is fundamentally reduced without a valid reason.
Consumers' statutory rights regarding the conformity of digital content and digital services remain fully applicable.

Article 9 — Technical requirements

Using a Loculy route requires a smartphone with an up-to-date web browser, an internet connection and location services switched on; stops are unlocked on location along the way.
The customer is responsible for a suitable device, sufficient battery, internet access and any mobile data costs.
Loculy may apply reasonable technical security measures to prevent unauthorised access to paid route content.
Loculy does not guarantee that every outdated browser, every device or every modified software configuration is supported.

Article 10 — Location services and geo-unlock

Loculy routes use the device's location to determine whether the user is close enough to a route stop. Stops are unlocked in the order of the route.
The browser or operating system asks for permission to access the location for this purpose.
Loculy uses the location only at the moment of an unlock attempt, to calculate the distance to the stop. The coordinates are not stored and are not shared with Google or other third parties; the check takes place on Loculy's servers. See also the privacy statement.
The position determined may differ from the actual location due to GPS, buildings, weather conditions, device settings or network conditions.
A location check is an aid, not a precise navigation or safety system. Navigation to a stop takes place via an external map service (Google Maps) that the user opens themselves, and to which that service's terms apply. For a cycling route, Loculy opens that map service in cycling mode; the route suggested by that service is a third-party suggestion and may differ from what is permitted, open or safe on the spot.
A user must never enter a dangerous, prohibited or inaccessible place in order to unlock a stop.

Article 11 — Safe use of routes

The customer takes part in a walk or bike ride at their own responsibility.
Always follow traffic rules, instructions from the competent authorities, temporary closures and access restrictions.
A route description is never an instruction to enter closed-off areas, ignore traffic rules, enter water, railways, building sites or other dangerous areas, or use private property without permission.
The user judges for themselves whether a route is suitable in view of their health, mobility, the weather, darkness, crowds and local conditions.
Minors use a route under the responsibility and supervision of a parent, guardian or other responsible adult.
Loculy is not an emergency, traffic, medical or safety service.
Cycling routes and phone use. It is prohibited to hold a mobile phone or other mobile electronic device while cycling (Article 61a of the Dutch Road Traffic Signs and Regulations, RVV 1990). Therefore only use a cycling route while stationary: get off and park your bike in a safe place before you pick up your phone, read the text or unlock a stop. A stop is only checked and opened after the user indicates that they are at the stop. Loculy never asks you to operate the route while cycling.
The cyclist provides a bike in good condition (including properly working brakes and, at dusk, in the dark or in poor visibility, working lights), adapts speed and riding to the conditions and follows the rules that apply to their type of bike. A speed pedelec is subject to the rules for mopeds; it may not go everywhere a cycling route leads.
The distance and duration of a cycling route are an indication. The user judges for themselves whether the route suits their fitness, experience, bike and the conditions, such as wind, rain, slippery roads and darkness.
A cycling route may lead over roads with other traffic and past facilities with their own opening or sailing times, such as a ferry or a movable bridge. Loculy does not guarantee their availability.

Article 12 — Information about locations and third parties

Loculy aims to provide correct and up-to-date information, but information about opening hours, prices, accessibility, roadworks, events, hospitality venues, museums, shops, public transport and other third parties may change without Loculy being aware of this in advance.
Users are advised to check information that is essential to them directly with the location or provider concerned.
A listing or recommendation on Loculy does not automatically mean that Loculy vouches for the products, services, safety, availability or conduct of the third party concerned.
External links may open third-party websites or services. Other terms and privacy rules may apply to those services.
If Loculy displays paid partnerships, advertisements or commercial placements, these are made recognisable as such where legally required.

Article 13 — Availability and failures

Loculy makes reasonable efforts to keep the website and paid digital products available.
Temporary unavailability may occur due to maintenance, security measures, failures at hosting or network providers, or force majeure.
Loculy will try to resolve a failure that materially affects the paid product within a reasonable period.
Consumers' statutory rights in the event of defective digital content or digital services are not limited by this provision.

Article 14 — Right of withdrawal for digital content

For an online purchase, a consumer in principle has a statutory cooling-off period of 14 days.
For digital content not supplied on a tangible medium, the right of withdrawal may lapse as soon as performance actually begins, but only if the statutory conditions have been met.
Before digital delivery begins, Loculy expressly informs the consumer that activation during the cooling-off period means the right of withdrawal is lost.
Digital delivery during the cooling-off period begins only on the basis of the legally required express prior consent and acknowledgement of the loss of the right of withdrawal.
This consent is recorded and confirmed in the confirmation of the agreement or otherwise on a durable medium.
If Loculy does not validly meet these statutory conditions, the consumer retains the right of withdrawal insofar as the law so provides.
A consumer can cancel the agreement via the contact method on the withdrawal page; no account is needed. As soon as Loculy offers an online “Cancel your agreement” function on that page, Loculy will confirm a cancellation submitted via that function by email, stating the order, date and time concerned.
Nothing in these terms limits the rights a consumer has under mandatory consumer law.

Article 15 — Refunds

If a consumer validly exercises the right of withdrawal, Loculy refunds the amounts due within the statutory period.
Refunds are in principle made using the same means of payment as the original payment, unless the consumer agrees to a different method.
If digital delivery validly began after the consumer expressly consented to immediate delivery and acknowledged the loss of the right of withdrawal, the right of withdrawal may have lapsed in accordance with the law.
This provision does not affect statutory rights in the event of a non-conforming digital product, a technical defect or any other situation in which the consumer is entitled to repair, a price reduction or cancellation.
Any commercial goodwill arrangement offered by Loculy does not limit statutory consumer rights.

Article 16 — Complaints

Complaints about an order or digital route can be submitted via wouter@loculy.com or by telephone on 0646142923.
Where possible, state the order number and a clear description of the problem.
Loculy handles complaints within a reasonable period and will respond substantively within 14 days at the latest, or indicate when a substantive response will follow.
If a consumer and Loculy cannot resolve the matter together, the statutory options for dispute resolution and access to the competent court remain available.

Article 17 — Intellectual property

All intellectual property rights in the Loculy platform, the software, route structure, texts, design, database selections and other proprietary content are held by The Orange Chameleon or its licensors.
Photos, logos, map material, reviews and other third-party content may be owned by the respective rights holders.
Where required, source, author or licence attributions are included with the content concerned.
No provision in these terms transfers intellectual property rights to the customer.

Article 18 — Misuse and security

The customer may not use Loculy to circumvent security measures, gain unauthorised access, distribute access tokens or route content on a large scale, disrupt the service or commit fraud.
Loculy may take reasonable measures to prevent fraud, scraping, misuse and security incidents, including temporarily limiting the number of order or recovery attempts.
In the event of serious or demonstrable misuse, access may be restricted or revoked, with due regard for applicable consumer law.

Article 19 — Liability

Loculy is liable for damage insofar as that liability arises from mandatory applicable law.
Loculy cannot be held responsible for circumstances beyond its reasonable control, such as changes in public space, temporary road closures, weather conditions, mobile network failures, GPS deviations, changed opening hours of third parties and the conduct of external providers.
The user remains responsible for their own traffic and safety decisions during a walk or bike ride.
To the extent permitted by law, Loculy is not liable for indirect damage arising solely from circumstances over which Loculy could not reasonably exercise any influence.
Nothing in these terms excludes liability insofar as such an exclusion is not permitted by law.
Consumers' statutory rights in the event of a shortcoming, non-conformity or defective digital content remain applicable.

Article 20 — Force majeure

If performance is temporarily impossible due to a circumstance reasonably beyond Loculy's control, Loculy may suspend performance for as long as that situation continues.
Force majeure may include, among other things, serious infrastructure failures, large-scale internet or hosting outages, natural disasters, government measures and other extraordinary circumstances that Loculy could not reasonably prevent.
This provision does not limit any rights consumers retain under mandatory law.

Article 21 — Changes to these terms

Loculy may change these terms for future agreements.
An agreement already concluded is governed by the terms the customer accepted for that agreement, unless a change is legally required or the customer agrees to the change. Loculy keeps every published version of these terms with its date, so that it can always be established which version applied at the time of an order.
The current version is available on the website, stating the version date.

Article 22 — Applicable law and disputes

Agreements with Loculy are governed by Dutch law.
A choice of Dutch law does not deprive a consumer residing in another EU member state of the protection of mandatory consumer rules to which he or she is entitled under applicable private international law.
Disputes are submitted to the court with jurisdiction under the law, unless the parties validly agree on another form of dispute resolution.